Last update: 21 May 2026
At OSL Pay, we value your experience and take concerns seriously. If something hasn't met your expectations, we're here to help make it right. You can submit a complaint free of charge, and we'll ensure it's addressed promptly and with care.
You may submit your complaint to [email protected].
Please include your full contact information (name, email, phone number, and address), a brief summary of the issue with any important dates or transaction details, any relevant documents like screenshots or receipts, the name of the crypto-asset service your complaint is about, and a timeline of events.
We will acknowledge your complaint within 5 business days, provide a full response within 40 business days, notify you if more time is needed (up to 45 business days), and keep you informed throughout.
